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Returns
Return Policy
What happens if I receive an incorrect product/order?
At Cocokidstore, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, we’ve made the process simple.
If you receive an incorrect product or order, please contact our customer support team immediately. We will arrange for the correct item to be sent to you as quickly as possible and provide instructions for returning the incorrect product at no additional cost to you. Our goal is to resolve the issue promptly and ensure your satisfaction.
How to submit a return?
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Contact Customer Support: Reach out to our customer support team within 30 days of receiving your order to initiate the return process. Provide your order number and the reason for the return.
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Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including any necessary return labels or authorization forms.
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Prepare Your Return: Pack the item securely in its original packaging, including all tags, labels, and accessories.
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Ship Your Return: Send the package to the return address provided by our customer support team. Be sure to use a trackable shipping method to ensure your return reaches us safely.
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Receive Your Refund or Replacement: Once we receive and inspect the returned item, we will process your refund or send a replacement, based on your preference. Refunds will be issued to the original payment method within a few business days.
For any further questions or assistance, please don’t hesitate to contact our customer support team. We are here to help make your shopping experience with Cocokidstore as enjoyable and worry-free as possible.